Communication Manager (E-Commerce Sales)

Brand OverviewDenimisia is a modern fashion brand focused on premium denim and contemporary streetwear. We believe in strong identity, clean aesthetics, and confident communication. Every customer interaction reflects our brand as bold, refined, and purposeful.Job SummaryWe are seeking a proactive and sales-driven Communication Manager (Sales) to manage customer interactions across our digital platforms. The ideal candidate will be responsible for converting customer inquiries into sales through effective communication and ensuring a smooth and engaging customer experience. This role is focused solely on chat-based e-commerce sales operations in the fashion/clothing sector.Key Responsibilities • Handle customer communication via Facebook, Instagram, WhatsApp, and website chat• Convert inquiries into confirmed orders through effective and persuasive communication• Maintain a professional, brand-aligned tone in all customer interactions• Follow up with potential customers to ensure maximum conversion• Achieve daily, weekly, and monthly sales targets• Provide accurate product information (size, fit, price, delivery, etc.)• Handle customer objections and offer appropriate solutions• Coordinate with internal teams (sales, marketing, operations) for order processing• Maintain records of customer conversations and sales performance