CRM Executive (E commerce sales)

* Spearhead customer engagement across multiple e-commerce platforms, driving long-term value and repeat business through strategic relationship management. * Architect persuasive sales communication strategies, leveraging social media, messaging apps, and website chat to convert inquiries into confirmed orders. * Drive sales conversions by proactively following up with interested customers, addressing objections, and closing pending sales with confidence and professionalism. * Develop and maintain a robust customer database, tracking behaviour and identifying opportunities to upsell and cross-sell to repeat customers. * Design and execute targeted marketing campaigns via SMS, email, and remarketing, segmenting customers and delivering personalized offers to maximize engagement. * Analyze key performance metrics, including conversion rates, repeat purchase rates, and response performance, to inform data-driven decisions and optimize customer retention strategies. * Lead the development of a premium brand tone, ensuring consistent and confident communication across all customer touchpoints. * Manage and resolve customer objections, leveraging creative solutions to overcome price, size, and delivery concerns and drive sales growth.