AGM / GM - Customer Care Dept.

Job ContextAshiyan Group is one of the leading and fast-growing real estate companies in Bangladesh. We are looking for a highly experienced, proactive, and customer-focused professional to lead our Customer Care Department. The selected candidate will play a key leadership role as Head of Department (HOD), ensuring top-quality customer service, smooth handover, and long-term client satisfaction. Job Responsibilities • Lead the Customer Care Department as Head of Department (HOD) • Handle all incoming calls, emails, and walk-in client queries professionally. • Maintain communication with clients from booking to handover stage. • Assist clients with documentation (booking forms, agreement papers, etc.). • Follow up on pending payments and coordinate with the Accounts department. • Maintain and update the customer database (CRM or internal software). • Arrange and support property handover procedures. • Record and resolve client complaints or issues promptly and courteously. • Coordinate with Sales, Legal, and Engineering departments to ensure client requirements are met. • Prepare and share periodic customer feedback and service reports with management. • Support customer engagement activities (events, meetings, handover programs). • Maintain confidentiality and uphold company standards in all client interactions.Key Responsibilities: • Must have knowledge of property registration process, mutation, and relevant documentation. • Coordinate with the registration department and clients for deed signing, registration date fixing, and delivery of registered documents. • Ensure all legal and ownership documents are properly maintained and handed over to clients. • Liaison with sub-registrar offices, lawyers, and internal legal teams when required. • Ownership Change, Authorization Change if owners are out of town. • known about migration process.