Associate (Air Lounge)

Key Responsibilities• Proactively engage customers to promote lounge services, foreign exchange facilities, and a wide range of banking products• Build strong customer relationships to ensure consistent service excellence and long-term satisfaction• Understand customer needs and offer tailored solutions, including guidance on travel endorsements and foreign exchange quotas• Identify and drive cross-selling opportunities across deposits, loans, and credit cards Airport Lounge• Deliver personalized service to high-net-worth and traveling customers• Welcome guests warmly to create a premium experience• Address banking queries and provide immediate support• Represent the bank’s brand through professional and attentive service Exchange Booth• Process foreign currency transactions accurately and efficiently• Verify passport endorsements and monitor annual foreign exchange limits• Ensure compliance with Bangladesh Bank regulations and internal policies• Stay updated on foreign exchange guidelines• Support booth profitability through efficient, customer-focused service