Credit Control Officer (Billing Department)

* Drive accurate and timely customer billing and invoicing processes to ensure seamless revenue cycle management. * Oversee accounts receivable, tracking outstanding payments and implementing effective follow-up strategies to minimize bad debt. * Lead proactive communication with clients to resolve due and overdue payments, fostering strong relationships and prompt settlements. * Develop and analyze key performance reports, including aging reports and credit control reports, to inform management decisions. * Collaborate with cross-functional teams, including accounts and operations, to address billing issues and optimize departmental workflows. * Resolve billing discrepancies and customer complaints in a fair and efficient manner, ensuring high levels of customer satisfaction. * Maintain meticulous records of invoices, payments, and credit transactions, ensuring data integrity and compliance with company policies. * Architect and enforce robust credit control procedures, aligning with company policies and regulatory requirements to mitigate financial risk.