Reservation Officer

* Drive social media engagement by managing and maintaining the resort's official Facebook page, responding to queries, and fostering relationships with potential clients. * Convert inquiries into confirmed reservations by leveraging lead management skills, collecting client information from social media platforms and incoming calls. * Deliver exceptional customer support through professional inbound call handling, providing detailed and accurate information about the resort's packages and facilities. * Architect seamless booking experiences by maintaining precise and up-to-date records of all bookings and client interactions using Google Docs/Sheets. * Propel sales growth by striving to achieve monthly sales and reservation targets, contributing to the resort's overall success. * Foster a data-driven approach by regularly updating management on booking statuses and client feedback, informing strategic decisions and driving continuous improvement.