Duty Manager - Front Office (HANSA Hotel)

* Spearhead front office operations, driving excellence and elevating brand reputation through strategic policy implementation. * Oversee hotel activities during designated shifts, ensuring seamless execution and exceptional guest experiences. * Deliver top-notch guest service, promptly addressing inquiries, feedback, and concerns with professionalism and poise. * Manage room inventory, orchestrating reservations, check-ins, and check-outs with precision and attention to detail. * Collaborate with cross-functional teams, including housekeeping and maintenance, to uphold brand standards and ensure impeccable facilities. * Foster a high-performing front office team, providing guidance, training, and performance management to maximize staff potential. * Champion safety, security, and compliance, adhering to hotel policies and procedures to mitigate risk and ensure a secure environment. * Contribute to financial and administrative processes, including end-of-day reporting, to support business objectives. * Serve as a senior point of contact, providing leadership and direction in the absence of senior management, and upholding the highest standards of hospitality and service excellence.