Asst. Manager/ Senior Executive (Customer Service)

• Drive customer engagement through meetings to discuss project modifications and collaborate with construction teams to implement changes. • Architect comprehensive project plans, leveraging expertise in BOQ/MOQ for residential and commercial developments. • Develop and manage costing models for optional and additional works, ensuring accurate financial planning for individual units and commercial spaces. • Lead customer-centric initiatives, addressing and resolving landowner and flat owner requests to ensure project satisfaction and loyalty. • Facilitate communication between clients and recovery teams to streamline installment and overdue payments. • Deliver exceptional customer service, responding to queries and concerns to foster a positive company image and achieve high customer satisfaction. • Conduct site visits to monitor project progress, gather data, and assess work status, ensuring seamless project execution. • Create and disseminate various reports, including project updates, meeting minutes, and comparative statements, to stakeholders and team members. • Design and execute project handover ceremonies, ensuring a smooth transition and exceptional customer experience.