Assistant Manager – Customer Service (Garments Accessories & Trims Industry)

* Drive exceptional customer experiences by leading, supervising, and motivating the Customer Service team to achieve high performance and professional service delivery. * Architect efficient processes to ensure timely and accurate entry of Purchase Orders, verifying order details, stock availability, and error-free data entry. * Manage daily sales and invoicing performance to maximize business output, tracking key metrics and identifying areas for improvement. * Oversee order fulfillment, monitoring back orders, urgent orders, and delivery schedules to ensure timely completion and escalating issues as needed. * Collaborate with cross-functional teams, including Planning, Dyeing, Finishing, and other operational departments, to ensure seamless on-time delivery to customer warehouses. * Foster strong customer relationships through regular communication, providing updates on order status, delivery schedules, and shipment changes. * Resolve customer complaints promptly, working closely with Quality and Production teams to ensure swift issue resolution. * Develop and implement strategies to enhance customer satisfaction, leveraging proactive communication and service excellence. * Coach and develop team members through performance monitoring, appraisals, and regular team meetings, creating personalized development plans to drive growth. * Establish and maintain customer service standards, SOPs, and best practices, continuously assessing and improving processes to boost efficiency and reduce costs. * Stay at the forefront of customer service trends, implementing innovative solutions and workflow enhancements to drive departmental excellence.