Head of Operations

• Manage end-to-end production across artisan hubs (Bandarban, Satkhira, Bogura and Brahmanbaria), ensuring quality, timelines, and efficiency • Oversee hub operations through regular field visits, performance monitoring, and reporting systems • Develop and expand artisan network, including onboarding, training, and capacity building • Optimize productivity and reduce material wastage through process improvements • Manage raw material planning, sourcing, inventory, and utilisation across hubs and factory • Execute export orders from sample development to final shipment, ensuring buyer requirements are met • Coordinate production planning, track progress, and ensure on-time delivery • Handle buyer communication regarding production updates, samples, and shipment schedules • Manage logistics, shipping documentation, and export compliance • Coordinate with CMT factory for finishing, quality control, and packing • Build SOPs, reporting systems, and mentor team members for smooth operations