Customer Relationship Executive (CRE)

* Drive sales growth by consistently meeting and exceeding individual targets and KPIs, leveraging exceptional communication skills to deliver personalized luxury experiences. * Deliver tailored consultations to discerning clients, expertly matching diamond jewelry to their unique needs and preferences, and upselling/cross-selling to enhance the overall buying experience. * Foster long-term relationships with clients through proactive follow-up, repeat business, and referrals, ensuring a loyal customer base and driving business growth. * Curate a premium showroom environment, maintaining impeccable product displays, visual merchandising standards, and a welcoming atmosphere that reflects the brand's luxury aesthetic. * Develop and maintain in-depth knowledge of diamond jewelry collections, effectively communicating product features, pricing, and value to clients, and staying abreast of new arrivals and collections. * Manage customer relationships through meticulous database maintenance, tracking preferences, purchase history, and interactions to inform personalized sales strategies. * Provide seamless support throughout the customer journey, from initial consultation to after-sales service, ensuring a consistently exceptional experience. * Collaborate on operational tasks, including inventory management, stock organization, billing, packaging, and after-sales support, adhering to company policies and procedures to ensure efficient showroom operations.