Call Centre Executive

* Drive exceptional patient experiences through professional inbound and outbound call handling, ensuring timely and empathetic responses to patient inquiries. * Architect seamless patient communication across multiple channels, including social media platforms, to deliver accurate and compassionate support. * Manage daily and weekly call reports, leveraging data to inform patient follow-up strategies and optimize appointment coordination. * Foster engaging online interactions by monitoring and responding to social media comments, messages, and engagement metrics, ensuring a strong brand presence. * Develop and analyze performance reports, tracking key social media metrics on a weekly and monthly basis to refine communication strategies. * Stay ahead of industry trends and competitor activity, applying market insights to inform strategic decisions and drive business growth. * Collaborate with cross-functional clinical teams to craft patient-centric content, ensuring accuracy, clarity, and relevance. * Spearhead marketing campaign support, event planning, and partnership development, aligning efforts with organizational goals and objectives.