Operations Manager - Appliance Service

• Spearhead daily operations of appliance service centers and field teams, driving seamless execution and high-quality service delivery. • Strategically allocate engineers and technicians to service requests, leveraging their expertise and availability to meet customer needs. • Champion customer satisfaction, monitoring service quality, technical accuracy, and feedback to inform data-driven decisions. • Architect efficient technician schedules, routes, and workloads, optimizing productivity and resource utilization. • Resolve customer complaints swiftly and effectively, ensuring prompt issue resolution and enhanced customer experience. • Collaborate with inventory teams to ensure spare parts availability, track usage, and minimize stockouts. • Analyze daily service reports, job completion rates, and turnaround times to identify areas for improvement. • Drive business growth through key performance indicators (KPIs) focused on revenue, sales, service, and customer satisfaction. • Uphold company standards, ensuring adherence to SOPs, safety protocols, and warranty guidelines across all service operations. • Ensure accurate and up-to-date service data, facilitating informed decision-making and process optimization. • Foster strong relationships with vendors, brands, and warranty partners, securing approvals and support to drive service excellence. • Conduct regular performance assessments of technicians and service staff, identifying areas for growth and development. • Develop and implement targeted training programs to address skill gaps and enhance technical and soft skills. • Innovate and implement process improvements, streamlining operations, and reducing repeat issues to boost efficiency. • Track and manage operational costs, providing budgeting support and insights to inform strategic decisions. • Facilitate open communication between service centers, management, and clients, ensuring alignment and exceptional customer experience. • Embed a culture of continuous improvement, driving technical and customer service skills development to stay ahead of industry trends.