Junior E-commerce Executive

* Spearhead social media strategy, leveraging platforms like Facebook and LinkedIn to drive engagement and growth. * Foster strong customer relationships through prompt and personalized communication via phone, email, and social media channels. * Resolve customer inquiries and concerns, ensuring seamless order fulfillment and timely issue resolution. * Orchestrate order management, overseeing the entire process from confirmation to delivery. * Collaborate with suppliers, identifying new product opportunities and negotiating partnerships. * Analyze and interpret business data, generating daily reports to inform strategic decisions. * Drive customer satisfaction, conducting follow-up interactions to gauge experience and identify areas for improvement.