Officer / Sr. Officer, Billing & Front Desk

• Spearhead patient billing processes, ensuring seamless and efficient transactions. • Lead admission and discharge procedures, guaranteeing a smooth experience for patients. • Deliver exceptional client service, aligning with organizational policies to drive satisfaction and loyalty. • Interpret and process prescriptions with accuracy, ensuring timely and effective care. • Drive business growth by acquiring new clients and nurturing existing relationships through outstanding service. • Develop and submit comprehensive reports to departmental heads and team leaders, informing data-driven decisions. • Oversee front desk operations, maintaining a professional and organized environment. • Manage inbound and outbound calls, responding to queries and resolving issues promptly. • Coordinate visitor management, ensuring a secure and welcoming experience for all. • Facilitate interview arrangements, streamlining the recruitment process. • Administer courier services, ensuring timely and secure delivery of documents and packages. • Provide accurate and helpful information to clients via phone, email, or in-person, exceeding their expectations. • Offer personalized support to patients and visitors, addressing their needs and concerns with empathy and professionalism.