Support & Implementation Engineer (ERP)

* Drive seamless ERP system implementation and deployment at client sites, ensuring timely and effective solutions. * Architect system configurations to meet client requirements, supporting setup, data migration, and validation for accuracy and completeness. * Lead end-user training sessions, empowering them to maximize ERP system functionalities and navigate daily operations with ease. * Manage system performance, conducting routine checks and monitoring stability to ensure proper functionality and data integrity. * Collaborate with cross-functional teams to resolve recurring issues, implement long-term solutions, and enhance system security practices. * Troubleshoot and resolve technical issues, escalating complex problems to the development team and following up to ensure prompt resolution. * Develop and maintain comprehensive documentation, including issue logs, solutions, user guides, and system changes. * Foster strong client relationships through regular communication, support, and feedback, ensuring customer satisfaction and loyalty. * Coordinate with the development team to identify and address bugs, deploying system updates, patches, and enhancements with minimal disruption. * Analyze user feedback and communicate it to the development team, driving system performance and user experience improvements. * Ensure smooth system go-live and post-deployment support, providing ongoing assistance and guidance to clients. * Conduct periodic on-site visits to client offices and factories, supporting implementation activities and maintaining a strong presence.