Assistant Executive - Customer Care

* Spearhead seamless coordination between consultants and outpatients to ensure a cohesive experience. * Deliver exceptional guest experiences through courteous greetings and meticulous arrangement of pre-consultation requirements. * Empower patients with comprehensive guidance on investigations, medications, and follow-up visits to foster informed decision-making. * Proactively update consultants on patient attendance and status, ensuring timely and effective communication. * Stay abreast of the latest facility information, tariffs, and services to provide personalized support to high-value, VIP, and vulnerable patients. * Offer expert counseling to inpatients, outpatients, and OT patients, tailored to their specific needs and packages. * Provide prompt and accurate responses to customer inquiries, addressing their concerns and queries. * Drive service excellence by collecting customer feedback and suggestions, analyzing them to identify areas for improvement, and reporting insights to unit supervisors to inform strategic decisions.