Senior Executive - Tours & Travels

* Spearhead the development and execution of domestic and international tour packages, driving business growth and customer satisfaction. * Foster strategic partnerships with airlines, hotels, and travel partners worldwide, negotiating optimal deals and services. * Architect personalized travel experiences, crafting bespoke itineraries that exceed client expectations and preferences. * Deliver expert consultation and support throughout the travel journey, ensuring seamless and memorable experiences. * Oversee and optimize booking processes for flights, hotels, transportation, and tours, guaranteeing accuracy and efficiency. * Drive customer issue resolution, providing prompt and professional support to ensure a hassle-free travel experience. * Collaborate with cross-functional teams, including ticketing, visa, and operations, to deliver unified and exceptional service. * Provide tailored support to high-priority clients, including corporate and VIP travelers, ensuring personalized attention and care. * Lead, mentor, and develop junior executives within the department, sharing expertise and best practices to elevate team performance.