Caregiver Supervisor/Coordinator

* Drive caregiver recruitment, screening, and hiring processes to ensure a high-quality workforce that meets company standards. * Architect and implement effective training programs to enhance caregiver skills and knowledge. * Manage caregiver staffing levels to ensure adequate coverage for existing and new client cases. * Provide 24/7 on-call support to address urgent client and caregiver needs. * Oversee client-related administrative tasks, including paperwork, record-keeping, and invoicing. * Ensure compliance with company policies, procedures, and regulatory requirements. * Leverage technology to streamline operations, including contact management and scheduling software. * Conduct supervisory visits to client homes to monitor care quality and provide support. * Foster client satisfaction through surveys, feedback, and prompt issue resolution. * Coordinate caregiver introductions, provide emergency support, and facilitate training and evaluations. * Maintain a clean, organized, and hygienic office environment, including front-line caregiver areas. * Develop and prepare essential documents, such as new hire packets, client records, and intake packets. * Lead office operations, including telephone management, mail handling, and clerical duties, in support of the team. * Collaborate with the Staffing Coordinator to ensure optimal case staffing and provide backup support as needed. * Deliver exceptional customer service, greeting clients and visitors with professionalism and courtesy. * Perform additional duties as assigned, including special projects and tasks to drive business growth and excellence.