Online Support Executive

* Spearhead social media management, overseeing Facebook pages, groups, and WhatsApp SMS to ensure seamless moderation and engagement. * Drive e-commerce platform maintenance, updating product variations and creating draft posts in WooCommerce to optimize online store performance. * Deliver exceptional customer support, addressing product and service inquiries, and fostering strong communication to build lasting relationships. * Curate customer feedback, reviewing and publishing product reviews to enhance transparency and trust. * Monitor and track third-party courier entries, ensuring timely and efficient order fulfillment. * Facilitate secure payment processing, assisting customers with bKash and card transactions over the phone to provide a seamless shopping experience.