IT Officer

* Spearhead IT support services across the organization, ensuring seamless user experiences and resolving technical issues promptly. * Deliver expert helpdesk support for hardware, software, email, printing, and network-related queries, driving first-call resolutions and minimizing downtime. * Troubleshoot and rectify desktop, laptop, and mobile device issues, including OS and application problems, to optimize user productivity. * Architect and maintain robust LAN connectivity, configuring IP settings and resolving network access issues to ensure uninterrupted business operations. * Install, configure, and maintain Windows operating systems, Microsoft Office, antivirus software, and business-critical applications, ensuring up-to-date and secure systems. * Manage and support network infrastructure, including routers, switches, and access points, to guarantee reliable and efficient connectivity. * Drive IT asset management, maintaining accurate records of devices, handovers, and support documentation to inform strategic decisions. * Foster collaborative relationships with vendors and internet service providers, coordinating device repairs, replacements, and connectivity issue resolutions to minimize business disruption.