Senior/ Junior Student Counselor

* Spearhead student advising initiatives, navigating intricate cases and ensuring seamless degree audits and graduation processes. * Architect and lead high-performing teams by supervising, training, and developing junior counselors and support staff. * Drive student retention by identifying at-risk individuals and designing targeted programs to support their success. * Optimize departmental workflows, streamlining registration, admissions, and other key processes to enhance efficiency. * Manage and resolve high-pressure student crises, collaborating with health and legal services to provide comprehensive support. * Facilitate international student support by coordinating visa processing and ensuring compliance with regulatory procedures. * Foster strong relationships with clients, driving lead management and follow-up communications to ensure exceptional service. * Ensure data integrity by maintaining precise records and generating informative reports to inform strategic decisions.