Customer Relationship Executive (CRE), After Sales Service

* Spearhead client interactions, delivering tailored solutions to meet their needs * Oversee appointment scheduling and follow-up, ensuring seamless service delivery * Educate customers on after-sales services and technical updates, fostering a culture of transparency * Drive issue resolution for external customer inquiries, providing expert support via service center calls * Initiate proactive outreach through outbound calls, generating daily reports to track progress across all zones * Architect and monitor key performance indicators, including CSI and DSI reports, to optimize 3S Center operations * Embrace dynamic responsibilities, adapting to evolving priorities and tasks assigned by management