Online Sales Executive

• Spearhead customer engagement across multiple platforms, driving sales and resolving queries via Facebook, website, WhatsApp, TikTok, Google, phone calls, and other channels. • Architect a seamless sales experience, providing timely and accurate product information to inform purchase decisions and foster customer loyalty. • Drive lead conversion by proactively following up with potential customers and capitalizing on new sales opportunities. • Manage order processing, ensuring transparent communication and prompt issue resolution until delivery. • Develop and maintain precise daily sales records, updating customer data to inform future sales strategies. • Exceed monthly and daily sales targets, consistently meeting and surpassing performance goals. • Deliver exceptional customer service, responding promptly and professionally to all inquiries and concerns. • Collaborate with cross-functional teams to confirm orders, provide support, and ensure a cohesive customer experience. • Uphold high standards of customer satisfaction, protecting and enhancing the brand's reputation through outstanding service. • Leverage technical expertise in internet browsing and online research to stay ahead of industry trends and customer needs. • Utilize Google Sheets to track sales performance, analyze data, and generate insightful reports that inform business decisions. • Demonstrate bilingual typing proficiency in Bangla and English, ensuring swift and accurate communication with diverse customer bases. • Juggle multiple online platforms with ease, streamlining sales processes and maximizing efficiency. • Apply strong computer literacy skills, attention to detail, and organizational abilities to drive sales success and customer satisfaction. • Prioritize tasks effectively, exercising strong time management and communication skills to meet deadlines and achieve sales objectives.