Lead company-wide operating reviews, team planning, hiring coordination, and business performance reporting.

• ■Standardized quarterly planning across 5 department heads
• ■Improved manager visibility through scorecards and escalation reviews
• ■Partnered with CEO on workforce planning and strategic hiring priorities
• ■Reduced attrition by 18% through structured onboarding and 90-day plans

Oversaw internal operations, hiring processes, and cross-functional operating cadence.

• ■Introduced team-review format that improved performance follow-up across 8 teams
• ■Built onboarding and role expectation documents for 30+ new managers

Managed core operational processes and administrative leadership for a 200-person organization.

• ■Established monthly audit process reducing compliance gaps by 30%
• ■Managed vendor relationships worth BDT 15M annually

Northbridge Services

Created a leadership review system combining delivery, people, and commercial metrics into a single operating rhythm.

• ■Enabled faster risk escalation and owner accountability
• ■Improved planning alignment across all department heads